The surgery runs a mixture of open and booked appointments. Open surgeries are held Monday and Friday mornings 08.45 - 10.30.
Appointments for practice nurses can be made by calling in at reception or by telephone between 08.30 - 12.30 and 13.45 - 17.45 Monday to Friday. Appointments can also be made for doctors in the above way. However, we also have an automated booking system which allows you to make, check or cancel appointments 24 hours a day, seven days a week.
To use this system we must hold the most up-to-date telephone number for you and your date of birth must be correct on our system. For more information please enquire at reception.
Most clinics are by appointment only. Patients are usually seen by their usual doctor for booked appointments, but if that doctor is unavailable an appointment will be offered with one of the other partners.
If you are unable to keep an appointment, please let us know so that it can be offered to someone else. If you need to be seen URGENTLY please tell the staff so that the doctor can be informed. Some appointments are kept open for emergencies, to be booked on the day. Monday mornings are always very busy so, if possible, please telephone at other times.
The surgery employs a nurse practitioner, Lesley Waters, who works alongside GPs during open surgeries or by appointment at other times.
The surgery also employs health care assistants who work alongside our doctors and nurses. They run clinics for things such as blood pressure monitoring, ECGs, urine testing, new patient checks, etc.
Lunch Time
There will be an answering machine message between 12.30 - 13.45.
Please listen to the message for emergency contact number.
On certain dates throughout the year the surgery will be closed between 12.30 and 14.00 for staff training. A list of these dates can be be found at reception.
We have a large complement of staff who will try and meet your requirements. Any advice given is strictly to guidelines laid down by the practice. The practice manager is Mrs Karen Clarke.
Reception staff will do their best to help you book suitable appointments and advise you on a wide range of practice-related matters. Of all our staff, the receptionist is the busiest and the most harassed. They do a difficult job very well and are bound by the same rules of confidentiality as our doctors and nurses. Your patience and understanding is appreciated.