Help Us To Help You
Please let us know if you change
your name, address or telephone number. Please do everything you can to keep appointments.
Tell us as soon as possible if you cannot. Otherwise, other patients may have
to wait longer.
We need help too. Please ask for
home visits by the doctor only when the person is too ill to visit the surgery.
Please keep your phone call brief and avoid calling during peak morning time for
non-urgent matters. We ask that you treat the doctors and practice staff with
courtesy and respect.
Please carefully read our practice
booklet. This will help you to get the best out of the services we offer. It is
important that you understand the information given to you. Please ask us questions
if you are unsure of anything. Remember, you are responsible for your
own health and the health of your children. We will give you our professional
help and advice. Please act upon it.
If you require any further information
with regards to Primary Care Medical Services available to you in this area, please
contact NHS Warwickshire, Westgate House, Market Street, Warwickshire CV34 4DE. Telephone 01926 493491.
Comments/Complaints
Our aim is to provide the best possible
quality of care within the limits of the financial constraints imposed by the
NHS. Our intention is to carry this out in a pleasing and courteous manner. We
conduct patient surveys to assess the quality of hospital services and practice
performance.
If you have any complaints or comments
please contact the practice manager, Karen Clarke, who will be happy to see you,
although an appointment may be required. We have an in-house complaints procedure.
Address of Primary Care Trust (PCT):
NHS Warwickshire Westgate House, Market Street, Warwick CV34 4DE.
Leicestershire: Leicestershire Health, Gwendolen Road LE5 4QG.
Patient Participation Group
We have set up a Patients Participation Group. Members of the group
are generally patients at the practice and also represent a variety of local community groups. If you have any
comments you would like the group to discuss or if you are interested in becoming a member of the group, please
contact the practice manager, or arrangements can be made for a member of the group to contact you. Information
about PPG meetings is posted on the notice board to the left of the reception desk, along with copies of the
previous minutes.
Patient Confidentiality And Data Protection
We ask you for personal information
so that you can receive appropriate care and treatment. This information is recorded
on computer and we are registered under the Data Protection Act. The practice
will ensure that patient confidentiality is maintained at all times by all members
of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes
necessary that medical information about you is shared between members of the practice team.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a
Publication Scheme. A Publication Scheme is a guide to the "classes" of information the practice intends to
routinely make available.
The scheme is available from the practice manager. Please request a copy in writing.
Zero Tolerance
This practice operates a zero tolerance policy. Any person found to
be violent or abusive to any of the doctors, staff, visitors or another patient on the practice premises, will be
removed from the practice list immediately and placed on a register for violent and/or aggressive patients.
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