Be Kind To Our Staff Posted or Updated on 27 Jun 2025

Receptionists are not ‘just admin’ — they are patient advocates and care navigators, circumnavigating complex systems to get people the care and support they need. They are the gateway to the clinical team, and without them, there is no access. But constant abuse is pushing them to breaking point.

GP reception teams take hundreds of calls per day. Some are straightforward, but many are distressing. Some patients may require a routine appointment or additional help and support. The call could also be emotionally difficult, stressful, or abusive.

We as a surgery, care deeply about our patients and will always do our best to help our patients in any way that we can. We ask you to consider the contents of the following video, and please be patient with our staff, you don’t know what happened on the call they just took.