What can online services do for me?
GP online services allow you to access a range of services via your computer or mobile device. Once you have signed up to the service, you will be able to use these resources.
Online services allow you to:
- Renew or order repeat prescriptions online
- View parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results
- see communications between your GP surgery and other services, such as hospitals
The service is free and available 24 hours a day, it’s especially useful when the practice is closed or telephone lines are busy. Everyone who is registered with a GP can have access to their practice’s online services. It is quick and easy to use, anywhere and at any time. It is secure and only available to patients who signed up for it and received their log-in details.
How do i get online services?
From the 1st of November 2023 all patients will automatically be granted access to their medical records via the NHS app. However, access will only be granted to anything that has been added from this date.
How to register for Online Services
- If you wish to have access to content prior to this date you will need to fill out one of our Advanced Online Services Request Forms which you can print out HERE or ask for from one of our reception staff.
- Once you have filled this in please return to the surgery in person so we can validate your identity along with two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill).
- Once a doctor has authorised your request it will be processed within 28 days.
How do i get proxy access to another’s online services?
If You have an elderly relative or a child who is unable to manage their own medications, you may wish to be given proxy access to their medical records and online services in order to better help them. To do this please follow the steps below.
How To Request Proxy Access To Online Services
- Please fill out one of our Proxy Access to Online Services Request Forms which you can print out HERE or request one from our reception staff.
- You will need the form to be signed by the patient for whom you are requesting Proxy access.
- Once you have filled this in, please return it to the surgery in person along with a form of ID from the patient in question as proof of their permission.
- Your Request should be processed within 28 days.
Please be aware that online access without express permission of the patient can only be granted to children under the age of 11 years old. If the child is more than 11 years old, please inquire at the surgery for more information on how to proceed with this.
Online Consult
AccuRx are a technology company, who build software for GPs, hospitals and other healthcare providers to help you communicate with each other.
NHS App
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
For more information on the NHS App and it’s uses please go to www.nhs.uk/nhsapp.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at the following websites:
For more information on the NHS App, it’s uses and a comprehensive guide to setting it up please click on the link below.