The surgery runs a mixture of open and booked appointments. Open surgeries are held Monday and Friday mornings 08.45 - 10.30.
Appointments for practice nurses can be made by calling in at reception or by telephone between 08.30 - 12.30 and 13.45 - 17.45 Monday to Friday. Appointments can also be made for doctors in the above way. However, we also have an automated booking system which allows you to make, check or cancel appointments 24 hours a day, seven days a week.
To use this system we must hold the most up-to-date telephone number for you and your date of birth must be correct on our system. For more information please enquire at reception.
Most clinics are by appointment only. Patients are usually seen by their usual doctor for booked appointments, but if that doctor is unavailable an appointment will be offered with another clinician.
If you need to be seen URGENTLY please tell the staff so that the doctor can be informed. Some appointments are kept open for emergencies, to be booked on the day. Monday mornings are always very busy so, if possible, please telephone at other times.
The surgery employs three nurse practitioners who work alongside GP's during open surgeries or by appointment at other times.
The surgery also employs health care assistants who work alongside our doctors and nurses. They run clinics for things such as blood pressure monitoring, ECGs, urine testing, new patient checks, etc.
If requested a member of the practice staff can accompany you during your consultation and/or examination with a GP or a nurse.
At any time of the day or night you can access help by calling the NHS Direct service on 111. You will be put through to a triage operator who will ask you some basic questions about your condition / concern and will arrange for either a nurse or doctor to call you back.
You may, of course, call the surgery to ask for help or advice.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who do not attend booked appointments on 3 consecutive occasions within a 6 month period will be notified of such in writing. Continuation of this may result in being removed from the practice list.